PAYMENT AND DELIVERY

Purchase process

After you have completed the selection, all the goods you want to buy will be added to your basket, after which you need to pay. To do this, follow these steps:

  1. Click "My Cart" at the top right of the page
    • Check all the goods again to remove the excess or to include the goods that you forgot to choose.
    • If you want, you can register or buy as a guest (Learn more about gifts and promotions for a registered user)
  2. Information and Delivery Method
    • Fill in the contact information and the address to which you want to send the order
    • Choose a delivery method (Free shipping on orders over €30 (Approx: USD $36, CAD $46, AUD $49, £27)) and leave us your message if you would like to say something.
    • By purchasing in our store you accept the “Terms of service”
  3. Payment
    • Choose your payment method and enter your payment details.
    • Click “Authorize payment”. By clicking “Authorize payment”, the customer confirms the purchase and that the credit card or other payment method belongs to him.
  4. Order Confirmations
    • Receipt of the order and payment- after that you will receive an email confirming the receipt of your order and payment.
    • Acceptance of an order for work- will be confirmed by e-mail with information that the order has been accepted for work.
    • Purchase Invoice - an email with the corresponding invoice formalizes the contract of sale of goods between TULIPANJEWELRYSTORE.COM and the buyer.
    • Delivery Confirmation - you will receive a notification as soon as the parcel leaves our facilities, and you will receive a tracking number at the email address that you specified when ordering, indicating the delivery time.

Payment method

Payment by Credit Card

You can pay for your order using a credit card (MasterCard, Visa, American Express, Diners Club International, JCB, and others). With KLARNA PAYMENT or PAYPAL PAYMENT

PayPal provided service

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  • Secure payment by Credit / Debit card

  • Most bank cards accepted

  • No PayPal account required

Klarna provided service

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  • Secure payment by Credit / Debit card

  • Visa and Mastercard accepted

  • Pay now or in installments

  • Fast. Instant credit card financing from 90 €. Buy now, pay in 3 installments, no interest!

  • Funding: SE, DK, NO, FI, DE, AT

  • Installment: UK, ES, IT

  • Pay now: SE, DE, AT, NL, CH, BE, ES, IT

Payment by Paypal account  
 

Paypal is a secure online account that stores and protects your bank, credit or debit card details, allowing you to pay or receive payments safely and easily without sharing any of your financial information.

There is no need to enter payment details every time you shop online, and you can be sure that these details will never be shared with the merchant. You can use Paypal to pay online at thousands of other sites.

If you prefer to pay from your PayPal account, select it as your payment method. The payment will be automatically redirected to the Paypal virtual payment gateway screen, which will authorize the payment for the order.

  • If you have a PayPal account, you can log in with your user to make a payment. You must remember your login details.

  • If you don't have an account, you can register and proceed with the payment.

Payment by installments
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Buy now and pay later. At the moment of payment, you can divide the entire purchase into three convenient payments without interest!  That are charged to your credit or debit card every month. This is a great alternative to help you keep costs down and get everything you want. Learn more about KLARNA PAYMENT.

With Klarna, you can pay for your purchase by card in 3 payments in the amount from 90 euros to 2500 euros.

  • All payments will be made periodically to your card. Please note that the first payment will be made upon purchase.

  • Valid for VISA or Mastercard, debit or credit cards that are longer than the selected funding method. For example, if you are requesting funding for 3 months, your card cannot be valid for less than 3 months.

  • Prepaid, virtual, and American Express cards are not supported.

  • Applicable only for adults living in the European Union.

  • Klarna is a payment method that allows installment purchases via remote contracting offered by Klarna Financial Services, a financial institution registered and controlled by the Bank of Sweden.


Secure payment



As every transaction on our website is secured and guaranteed that your credit card details are not available to our system.

We guarantee that every transaction made on TULIPANJEWELRYSTORE.COM is 100% secure and that your credit card details are not available to our system. LEARN MORE 


Tips:

If during the payment you encountered any difficulties or errors, try the following:

  • Use an alternative credit card or other payment method

  • Restart browser

  • Delete cookies or clear browser cache and try again.

Delivery 






Delivery is carried out in many countries of the world: Russia, Spain, USA, England, Portugal, Brazil, Mexico, Germany, Italy, Switzerland
Belgium, Holland, Luxembourg, Ukraine, Austria, Australia, Israel, Norway, Sweden, Denmark.

We work tirelessly to expand the geography of delivery. Below you will find detailed shipping cost information for each country.





  • All orders are put into operation within a maximum of 72 hours after receiving an email about the acceptance of the order. If for any reason this is not possible, you will be informed about this by email, and we will also inform you of the estimated delivery date.
  • If delivery times are affected during periods of high sales volume (for example, Black Friday, Christmas, etc.), we recommend that you take care of your purchase well in advance.
  • After sending the parcel, it will not be possible to change the address. If you want to change the delivery address after placing the order, it is very important that you notify us as soon as possible.
  • When we submit your order, you will receive an email with a tracking link.
  • Shipment will be carried out through a transport outsourcing company, which undertakes to deliver the product paid by the client to the delivery address.
  • Delivery occurred and the product was delivered at the time of signing the receipt of this at the agreed delivery address.
  • At the time of delivery, please check the integrity of your package before accepting it. If your package is seriously damaged, you must refuse to receive it and immediately file a complaint with the transport company.
  • From the moment of delivery, the risks associated with the state of the product will be borne by the customer.
  • Please make sure that you are personally present at the time of delivery. Tulipanjewelrystore.com is not responsible for lost or stolen packages after delivery.
  • If your package has been returned to the sender due to the absence of a customer, TULIPANJEWELRYSTORE.COM reserves the right to charge a fee for re-delivery of the package.
  • The buyer acquires ownership of the products when full payment of all amounts due in connection with this, including transportation costs, is received. Tulipanjewelrystore.com does not cover the cost of shipping the returned goods. (Learn more WARRANTY AND RETURNS)
  • Given international shipments, we are not responsible for taxes and fees that may be charged in your country upon receipt of the goods. TULIPANJEWELRYSTORE.COM is committed to complete the procedures and prepare the necessary documentation for the relevant customs office.

Delivery address  






We deliver orders only to addresses of individuals or companies. If the order must be delivered to an address other than the billing address, then this alternative delivery address must be indicated when ordering.

For security reasons, billing and delivery addresses cannot be changed after placing an order.






If you are not available at the delivery address indicated at the scheduled delivery time, please contact our support team to check the possibility of delayed delivery to another date.

 

Order Processing Time

Processing time differs from one product to another, as a maximum of 72 hours. All parts are made to order. It takes 3-5 business days to make.

Time of delivery

Delivery factors are affected by many factors. We are working hard to deliver your product as quickly as possible.

If you choose a jewel for a specific and important date or delivery time, periods of high sales volume (for example, Black Friday, Christmas, etc.) are affected, we recommend that you take care of your purchase in advance. It’s better to think that this will be the longest delivery period than not to receive your purchase in time.

Add processing time to delivery time to get an approximate date when you receive your order.

Delivery time = processing time + production time + delivery time

Thanks to close cooperation with our manufacturers, we were able to come to an agreement regarding direct deliveries through the official state postal system of various countries. This leads to lower storage costs and minimizes international shipping costs! Perhaps the delivery time may be longer than usual, since we do not have a warehouse and your jewelry is made just for you! You can be sure the expectation is worth it!

 

Estimated Delivery Time


If for any reason we are unable to meet the delivery date announced in the “Confirmation of Shipment” email notification, we will notify you of this circumstance. And, we offer the opportunity to complete, by setting a new delivery date, receive a bonus (Learn more about the BONUS SYSTEM) or cancel the order with full refund of the price paid (The latter does not apply to personalized products).

Please note that the estimated delivery time is not a guaranteed delivery time for your order. Time is automatically calculated based on the total time needed to process your order, its production, as well as the process and delivery address. Tulipanjwelrystore.com assumes no liability and does not reimburse shipping costs caused by delay.

Please note that the product is manufactured only on the working days of the manufacturer and delivery is not performed only on working days in your country. * Working days in a particular country are the days on which they work. In any case, Saturday, Sunday and public holidays are excluded as working days.

These conditions are subject to change for the following reasons:

  • Product personalization
  • Contingencies not related to tulipanjewejrystore.com

 

Track my order

When your order has been shipped, you will receive an “Confirmation of Shipment” email confirming that your order has been shipped, will provide a delivery tracking number and provide a direct link to the website for tracking your package.

If you haven’t received a tracking number, check your spam folder. If you do not know your tracking number or the status of your order has not changed for several days on the page of the transport company, contact our support team at support@tulipangewelrystore.com. In case of any problems, TULIPANJEWELRYSTORE.COM will contact the transport company to solve this problem.

You also check the status of your order, for this you need to indicate your email address and order ID received in the email with the confirmation of sending:

TRACK MY SHIPMENT

 

 

Customer servicePackaging Stay safe


We strive to provide the highest quality of our products and services. We will make sure that your needs are addressed in the best possible way!

 

At Tulipan Jewelry, we offer a wide selection of styles and collections of gold and silver jewelry that you will definitely enjoy. We sincerely hope that articles on how to choose the correct ring size, necklace size or bracelet size and on the care of jewelry metals and