EXCHANGE AND RETURN

Is it possible to return the product if you are not satisfied? 

Yes. We offer a very flexible Return Policy, so you don't have to worry about ordering and you don't like it. Our Return Policy gives you the opportunity to return your product within 3 months of the receipt of your order, provided that you comply with the return conditions. 

Visit the GUARANTEE AND RETURN section for more information https://tulipanjewelrystore.com/en/content/1-warranty_and_return.

 

What is your return policy? 

Exchange or return is accepted if:

  • You have received the order in poor condition
  • You have wrong size and I would like to change it
  • The product does not meet your expectations 

Money-back guarantee ☛ https://tulipanjewelrystore.com/en/31_return-guarantee

Full section GUARANTEE AND RETURN

https://tulipanjewelrystore.com/en/content/1-warranty_and_return.

Important note: the products you want to change or return must be in perfect condition and without any signs of use, otherwise no change or return can be made. It is your responsibility to provide the appropriate packaging and, in any case, to use the original box in which you received your order, to ensure that the items arrive to us in perfect condition. If the items are received in poor condition, we will not be able to make the requested return. In case of receiving a gift with your order, it must be sent together with the product in case of return.

 

What guarantee do your items have? 

All our items are guaranteed for 3 months from the date of deliery of the order. The guarantee will only apply in those cases in which there is a manufacturing defect, and the damage has not been caused by misuse.

We will study in detail whether, in each case, the damage has been caused by a misuse of the parts. To keep your jewelry in perfect condition, visit our CARE GUIDE. 

Quality guarantee ☛ https://tulipanjewelrystore.com/en/30_quality-guarantee

Full section GUARANTEE AND RETURN

☛  https://tulipanjewelrystore.com/en/content/1-warranty_and_return.

 

What should I do if a defective or incorrect item arrives? 

From tulipanjewelrystore.com we try to sell jewelry of perfect quality. If exceptionally you receive a defective part or that does not match your expectations.

Visit the GUARANTEE AND RETURN section for more information on the process you must follow ☛ https://tulipanjewelrystore.com/en/content/1-warranty_and_return

On our website you find very detailed recommendations and various guides so that you can choose your ideal jewel correctly: 

CATALOGUE

See all products ☛ https://tulipanjewelrystore.com/en/23-catalog

See all collections ☛  https://tulipanjewelrystore.com/en/3-collections

See all styles ☛ https://tulipanjewelrystore.com/en/24-style

See all jewelry ☛ https://tulipanjewelrystore.com/en/23-catalog 

SIZE GUIDE ☛ https://tulipanjewelrystore.com/en/content/category/3-size-guide 

CARE GUIDE ☛ https://tulipanjewelrystore.com/en/content/category/4-jewelry-care 

MATERIALS GUIDE ☛ https://tulipanjewelrystore.com/en/content/category/5-materials-handbook 

When will my credit appear in my account after the refund? 

It may take 14 business days for your funds to reappear in your account, according to your bank. Visit the GUARANTEE AND RETURN section for more information about the refund process ☛  https://tulipanjewelrystore.com/en/content/1-warranty_and_return.

 

Can I exchange my product with another one? 

You can change your product as long as you comply with the return conditions. Visit the GUARANTEE AND RETURN section for more information.

☛ https://tulipanjewelrystore.com/en/content/1-warranty_and_return

On our website you find very detailed recommendations and various guides so that you can choose your ideal jewel correctly: 

CATALOGUE

See all products ☛ https://tulipanjewelrystore.com/en/23-catalog

See all collections ☛  https://tulipanjewelrystore.com/en/3-collections

See all styles ☛ https://tulipanjewelrystore.com/en/24-style

See all jewelry ☛ https://tulipanjewelrystore.com/en/23-catalog 

SIZE GUIDE ☛ https://tulipanjewelrystore.com/en/content/category/3-size-guide 

CARE GUIDE ☛ https://tulipanjewelrystore.com/en/content/category/4-jewelry-care 

MATERIALS GUIDE ☛ https://tulipanjewelrystore.com/en/content/category/5-materials-handbook 

 

Can I change the size of my ring even if it has an engraving? 

Remember that custom designs are not eligible for exchange or refund.

Visit the GUARANTEE AND RETURN section for more information.

☛  https://tulipanjewelrystore.com/en/content/1-warranty_and_return

Can I change the size of my ring even if it has an engraving? 

Remember that custom designs are not eligible for exchange or refund.

Visit the GUARANTEE AND RETURN section for more information.

☛  https://tulipanjewelrystore.com/en/content/1-warranty_and_return

On our website you find very detailed recommendations and various guides so that you can choose your ideal jewel correctly: 

SIZE GUIDE ☛  https://tulipanjewelrystore.com/en/content/category/3-size-guide

 

Do they cover the cost of return shipping? 

The cost of return shipping is not covered by tulipanjewelrystore.com, so it is the responsibility of the customer.

Visit the GUARANTEE AND RETURN section for more information.

☛  https://tulipanjewelrystore.com/en/content/1-warranty_and_return.




We strive to provide the highest quality of our products and services. We will make sure that your needs are addressed in the best possible way!

 

At Tulipan Jewelry, we offer a wide selection of styles and collections of gold and silver jewelry that you will definitely enjoy. We sincerely hope that articles on how to choose the correct ring size, necklace size or bracelet size and on the care of jewelry metals and